Data Protection

1. Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data is any data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is GrowTechnology GmbH, Riedstr. 14, 79787 Lauchringen, Germany, Tel.: +49 7746 711 93 60, Email: service@acinfinity.de. The controller responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

2. Data Collection When Visiting Our Website

2.1 When using our website for informational purposes only, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the page server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website

Date and time at the moment of access

Amount of data sent in bytes

Source/reference from which you reached the page

Browser used

Operating system used

IP address used (possibly in anonymized form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or otherwise used. However, we reserve the right to subsequently review the server log files if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser line.

3. Hosting & Content Delivery Network

3.1 Cloudflare

For hosting our website and displaying the page content, we use the system of the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

All data collected on our website is processed on the provider’s servers. We have concluded a data processing agreement with the provider that ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision of the European Commission.

3.2 Cloudflare

We use a content delivery network from the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service enables us to deliver large media files such as graphics, page content, or scripts more quickly via a network of regionally distributed servers. Processing is carried out to safeguard our legitimate interest in improving the stability and functionality of our website pursuant to Art. 6(1)(f) GDPR. We have concluded a data processing agreement with the provider that ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework.

3.3 Cloudinary

We use a content delivery network from the following provider: Cloudinary Ltd., 3400 Central Expressway, Suite 110, Santa Clara, CA 95051, USA

For data transfers to the USA, the provider relies on Standard Contractual Clauses of the European Commission to ensure compliance with the European level of data protection.

4. Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use cookies, i.e., small text files that are stored on your device. Some of these cookies are automatically deleted after closing the browser (so-called “session cookies”), while others remain on your device for a longer period and enable the storage of page settings (so-called “persistent cookies”). In the latter case, you can find the storage duration in the overview of your web browser’s cookie settings.

If personal data is also processed by individual cookies used by us, processing takes place either pursuant to Art. 6(1)(b) GDPR for the performance of the contract, pursuant to Art. 6(1)(a) GDPR in the case of consent, or pursuant to Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

5. Contact

5.1 Freshchat

This website uses a live chat system from the following provider: Freshworks, Inc., 2950 S. Delaware Street, Suite 201, San Mateo, California 94403, USA

The processing of personal data transmitted via chat is carried out either pursuant to Art. 6(1)(b) GDPR if it is necessary for contract initiation or performance, or pursuant to Art. 6(1)(f) GDPR on the basis of our legitimate interest in the effective support of our site visitors. Your transmitted data will be deleted once the matter concerned has been conclusively clarified, subject to statutory retention obligations.

We have concluded a data processing agreement with the provider. For data transfers to the USA, the provider participates in the EU-US Data Privacy Framework.

5.2 Own review reminder

Exclusively on the basis of your express consent pursuant to Art. 6(1)(a) GDPR, we use your email address for a one-time reminder to submit a review of your order. You may revoke your consent at any time by notifying the controller responsible for data processing.

5.3 Freshdesk

To process customer inquiries, we use the email ticketing system of the following provider: Freshworks, Inc., 2950 S. Delaware Street, Suite 201, San Mateo, California 94403, USA

If you contact us by email via our website, your inquiry will be stored and organized in the ticket system. Personal data (at least first name, last name, and email address) will be collected and transmitted to the provider solely for the purpose of processing your inquiry pursuant to Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider. The provider participates in the EU-US Data Privacy Framework.

5.4 When contacting us (e.g., via contact form or email), personal data will be processed solely for the purpose of handling and responding to your request and only to the extent necessary. The legal basis is Art. 6(1)(f) GDPR or Art. 6(1)(b) GDPR if the contact aims at concluding a contract. Your data will be deleted once the matter has been conclusively clarified and no statutory retention obligations exist.

Stand: 23.02.2026, 23:26:44